Return & Refund Policy
Last updated: January 9, 2026
Policy Overview
At Buransh Tales, we are committed to providing authentic, high-quality Pahadi products. Due to the artisanal and perishable nature of our products, we maintain a no returns policy for most items. However, we stand behind the quality and authenticity of every product in our marketplace.
Key Policy Points:
- No returns accepted on food items, beverages, and handcrafted products
- Quality guarantee on all authentic Pahadi products
- Customer support for quality issues and concerns
- Applicable to all products sold on Buransh Tales Marketplace
No Returns Policy
Why No Returns?
Food Safety
Organic foods, beverages, and honey cannot be returned once opened to ensure hygiene and food safety standards.
Artisan Products
Handcrafted items are unique, made-to-order pieces that support local artisan communities.
Authenticity
Each product is carefully curated and sourced directly from Himalayan regions for authenticity.
Fair Trade
Direct purchases support mountain communities and fair trade practices.
Quality Guarantee
While we don't accept returns, we guarantee the quality and authenticity of every product:
- Authenticity Promise: All products are sourced directly from verified artisans and farmers
- Quality Assurance: Every item undergoes quality checks before shipping
- Proper Packaging: Items are carefully packaged to prevent damage during transit
- Fresh Products: Perishable items are shipped with adequate shelf life
Damaged or Defective Products
If you receive a damaged or significantly defective product, please contact us immediately:
Report Issues Within 24 Hours
- Contact us within 24 hours of delivery
- Provide photos of the damaged/defective item
- Include your order number and delivery details
- We will investigate and provide a suitable resolution
Contact Information
Email: support@buranshtales.com
Response Time: Within 24-48 hours
Available: Monday to Saturday, 9 AM to 6 PM IST
Order Cancellation
Orders may be cancelled only before they are processed for shipping:
- Cancellations accepted within 2 hours of order placement
- Contact support immediately with your order number
- Once shipped, orders cannot be cancelled
- Full refund provided for successfully cancelled orders
Customer Satisfaction
Your satisfaction is important to us. If you have concerns about any product:
Contact Support
Reach out for any quality concerns or questions
Fair Resolution
We work to find fair solutions for genuine issues
Quality Commitment
Committed to authentic, high-quality products
Legal Information
Applicable Country: India (IN)
Policy Category: No Returns Accepted - https://schema.org/MerchantReturnNotPermitted
Governing Law: This policy is governed by the laws of India and specifically applicable to customers within India.
Updates: This policy may be updated from time to time. Customers will be notified of significant changes.
Need Help?
For questions about this policy or specific product concerns, please contact our customer support team.
Email Support
support@buranshtales.com
Response within 24-48 hours
Business Hours
Monday - Saturday: 9 AM - 6 PM IST
Sunday: Closed